The concept of competency includes all aspects of work performance and not only narrow task skills. A competent worker does more than just perform work tasks – these can be seen as the tip of the iceberg.
The four dimensions of competency are as follows and will help you interpret the unit of competency and develop a broad picture of the skills and knowledge needed for competence.
| Dimension of Competency |
Analysis |
| Task skills | Those skills actually needed to perform the task at an acceptable level
– Include knowledge and physical skills – Usually described in the performance criteria of competency standards |
| Task management skills | – Organizing and coordinating skills needed to manage a number of tasks or activities within the job |
| Contingency skills | – Skills needed to respond and react appropriately to unexpected problems, changes in routine and breakdown |
| Job role/environment skills | – Particular skills needed to perform as expected in a particular job position and location
– May be described in the range of variables and underpinning skills and knowledge sections of a competency standard |
